This policy explains when you can get your money back for a purchase in the Way of the Runes web shop at shop.wayoftherunes.com. It is part of our terms of sale.
Purchases made inside the app through the App Store or Google Play are refunded by Apple or Google, under their rules. Ask them directly: Apple or Google Play.
We always refund
Whatever you bought, we refund in full when:
- you were charged twice for the same item;
- you were charged after you cancelled a subscription in time;
- you could not get access to what you bought, and we could not fix the problem within a reasonable time;
- the payment was made without your permission (also tell your bank).
Subscriptions
- First payment (European Union only). If you live in the European Union and Pro is not for you, ask for a refund within 14 days of your first payment for that subscription. We refund the first payment in full and end the subscription. This applies once for each person. We go by the billing country of the card or wallet you paid with.
- First payment, everywhere else. We refund it only in the cases listed under "We always refund".
- Renewals. We do not refund a renewal or a part of a period. Cancel at any time with the link in your receipt email: you keep access until the end of the period you have paid for, and you are not charged again.
One-time items, packs and bundles
- One-time items (for example a course or a Birth Chart reading) start as soon as you open them. Once you have opened the item or received the reading, we do not refund it, except in the cases listed under "We always refund".
- Packs (for example a set of questions): within 14 days of purchase, we refund a pack that you have not started to use. We do not refund a pack after you have used part of it.
- Bundles are refunded as a whole, under the rule for the items they hold. We do not refund one item out of a bundle.
Orders with several items
When one order holds several items, we look at each item on its own, under the rule for its kind. You can get a refund for one item and keep the others. A discount that applied to the whole order is shared across its items in proportion to their prices, and we refund the part you actually paid for the item.
Gifts
You can get a refund for a gift within 14 days of purchase while it has not been redeemed. After the gift is redeemed, the rules above apply as if the recipient had bought the item.
Discount codes and partner links
We refund the amount you actually paid, after any discount. A code used for a refunded order is not given back.
Your rights as a consumer
If you live in the European Union or the United Kingdom, the law gives you 14 days to cancel an online purchase. For digital content and services that start right away, you ask us at checkout to start your access at once, and you accept that this right ends when access starts. This policy goes further in the cases above. Nothing in it limits the rights that the law of your country gives you.
How to ask for a refund
Write to support@baltaisdynamics.com from the email you used at checkout, or include that email, and tell us what you bought and when. We answer within 5 working days. We send an approved refund back to the card or wallet you paid with. Your bank usually shows it within 5 to 10 working days.
When we refund an item, we also end your access to it. When we refund a subscription, the subscription ends at once.
Please write to us before you open a dispute with your bank. We can usually help faster.